Order Processing

Orders are processed once payment has been received and verified by our team. Processing typically takes 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next available business day.

Shipping Methods

Worldwide Shipping

We ship to most countries worldwide. Due to the nature of our products, some destinations may have import restrictions on tobacco products or spirits. It is the responsibility of the customer to be aware of and comply with all applicable import laws and regulations in their country. La Reserva Cubana is not liable for orders seized or returned by customs due to local restrictions.

Packaging & Discretion

All orders are packaged with care to ensure your products arrive in perfect condition. By default, orders are shipped with original manufacturer boxes and labels. If you require discreet packaging without branded labels, please contact our concierge team before placing your order and we will accommodate your request.

Delays & Customs

While we do our best to ensure timely delivery, we cannot guarantee delivery dates as transit times may be affected by customs procedures, local postal delays, or circumstances beyond our control. International shipments may be subject to customs inspection, which can add additional time to the delivery window. Any customs duties or import taxes are the sole responsibility of the recipient.

Lost or Damaged Shipments

If your order has not arrived within the expected delivery window, please contact us and we will initiate a trace with the carrier. Refunds or replacements for lost shipments are issued only after the carrier's investigation period has concluded and the package has been officially declared lost. If your order arrives damaged, please photograph the package and contents before opening and contact us within 48 hours of receipt.