Standard shipping takes 5-7 business days. Express shipping takes 2-3 business days. International orders may take 7-14 business days depending on destination.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. Contact our concierge for specific inquiries.

Yes, once your order ships, we will provide a tracking number via email. You can track your order through our website or the carrier's tracking portal.

We accept USDT (Tether), Bitcoin, Bank Transfer, Apple Pay, Google Pay, PayPal, Cash App, Alipay, WeChat Pay, UnionPay, Chime Transfer, and Banker's Draft. Returning customers may also use Credit/Debit Card and PayPal Friends & Family.

Yes, we use industry-standard encryption and security measures. All payment data is protected and we never store sensitive payment information on our servers.

New customers get 10% off their first order using USDT. Returning customers unlock exclusive payment methods. Check our promotions page for current offers.

You can reserve items in your cart for 24 hours. During this time, the items are held exclusively for you. You must complete payment within the reservation period.

If you don't complete payment within 24 hours, the reservation expires and items are released back to inventory. You can create a new reservation if items are still available.

Reservations are fixed at 24 hours. If you need more time, contact our concierge team to request an extension.

Yes, all our products are 100% authentic and sourced directly from authorized distributors and official importers. We guarantee the authenticity of every item.

We maintain all cigars in temperature-controlled humidors with optimal humidity levels (65-72%) to preserve freshness and quality.

Yes, we offer premium gift packaging options. Select the option at checkout or contact our concierge for custom requests.

Click "Sign Up" in the top right corner. Fill in your details or sign up using Google OAuth. You must verify your age (18+) to create an account.

Click "Forgot Password" on the login page. You'll receive a reset link via email. Follow the instructions to create a new password.

We comply with GDPR and data protection regulations. Your data is encrypted and used only for order processing and communication. View our Privacy Policy for details.

We offer a 14-day return policy for unopened items in original condition. Contact our concierge to initiate a return. Return shipping costs may apply.

Contact our concierge immediately with photos of the damaged item. We'll arrange a replacement or refund and cover return shipping costs.

Refunds are processed within 3-5 business days after we receive the returned items. The refund will be issued to your original payment method.